General Terms and Conditions (GTC) – NA Pilates GmbH
1. Scope of Application
These General Terms and Conditions (GTC) apply to all services and products offered by NA Pilates GmbH, Esplanade-Kongresshaus 11, 2502 Biel/Bienne, CH-036.4.103.853-2 (hereinafter referred to as “NA Pilates”), at its premises as well as at other locations of NA Pilates GmbH.
By booking a service or purchasing a product, customers accept these GTC.
2. Offer and Services
NA Pilates offers, in particular, the following services:
- Group classes
- Personal training (individual, duet, trio, and quartet formats, as well as private group classes of 5–8 people)
- Workshops and special events
- Sale of beverages and Pilates accessories
- Sale of vouchers
The current offer and prices are published on the website www.napilates.ch and in the NA Pilates app. Changes may be made at any time.
NA Pilates reserves the right to adjust or modify the offer, classes, and their content at any time.
NA Pilates reserves the right to exclude participants from training in cases of inappropriate behavior or violations of studio rules.
3. Booking and Contract Conclusion
Bookings can be made via the NA Pilates website, the NA Pilates app, by email, or on-site at the studio.
A contract is concluded upon confirmation of the booking or purchase by NA Pilates.
Bookings are binding. By making a booking, customers accept the applicable GTC.
4. Prices and Payment Terms
All prices are stated in Swiss Francs (CHF) and include statutory VAT.
Accepted payment methods:
- Credit card
- Twint / Apple Pay (where available)
Payment is due in advance or according to the agreed term, depending on the product or membership. Without timely payment, there is no entitlement to participate in classes or use services.
5. Memberships and Subscriptions
- Memberships (monthly, semi-annual, and annual subscriptions) apply according to the terms agreed upon at the time of purchase.
- There is no automatic renewal – a new membership must be actively concluded upon expiry.
- Other subscriptions (e.g., 10-class passes, postnatal packages) automatically expire after their validity period.
- Unused units within the validity period expire without entitlement to refund or extension.
6. Cancellations and Rescheduling
- Group classes: Cancellation must be made at least 24 hours before the start of the class. Late cancellations result in forfeiture of the credit without refund or extension.
- Personal training: Cancellation must be made at least 24 hours before the appointment. Late cancellations result in forfeiture of the credit without refund or extension.
- Workshops and special events may be subject to different cancellation policies, which will be communicated at the time of booking.
- In case of late cancellation or no-show, the booked service is forfeited without refund.
- NA Pilates reserves the right to charge additional fees or restrict bookings in cases of repeated short-notice cancellations or no-shows.
- In case of late arrival, access to the class may be denied for organizational reasons. In such cases, no refund will be granted.
7. Liability and Health
- Participation in classes and training sessions is at the participant’s own responsibility and risk.
- Customers are obliged to provide accurate information about their health condition and to inform NA Pilates immediately of any changes.
- By booking, customers confirm that they are physically fit to participate in the selected services.
- NA Pilates accepts no liability for injuries or health damage occurring during or as a result of participation, except in cases of proven gross negligence or intent.
- Participation is not permitted in cases of contagious illnesses or health impairments.
- NA Pilates assumes no liability for personal belongings (in particular clothing, valuables, and electronic devices), including in cases of theft or loss.
7.1. Hot Classes
- Some classes take place in elevated room temperatures (“Hot Classes”). Participation is at the participant’s own responsibility.
- Customers are required to ensure adequate hydration and to respect their individual limits.
- NA Pilates accepts no liability for complaints related to heat or inadequate selfassessment.
- Participation is not recommended for certain health conditions (e.g., cardiovascular diseases, pregnancy, or increased sensitivity to heat). In case of doubt, medical advice should be sought before participation.
8. Schedule and Changes
- NA Pilates reserves the right to cancel classes with insufficient participants up to 4 hours before the start time.
- There is no entitlement to a specific class, time slot, or instructor.
- The required minimum number of participants may vary depending on the class.
9. Data Protection
- NA Pilates collects and processes customer data exclusively in accordance with applicable data protection laws.
- Data is used for course administration, payment processing, and—where consent is given—for marketing purposes (e.g., newsletters).
- Photo and video recordings in the studio may only be published with the consent of the individuals depicted.
10. Vouchers
- Vouchers are valid indefinitely
- Cash redemption is excluded.
- Vouchers are transferable and can be used for all NA Pilates services.
11. Products in the Online Shop
- When purchasing Pilates accessories in the online shop, the General Sales Conditions (GSC) of NA Pilates also apply.
- Swiss sales law applies.
- Shipping costs and delivery conditions are displayed at the time of ordering.
12. Amendments to the GTC
NA Pilates reserves the right to amend these GTC at any time.
The current version is available at www.napilates.ch. The version valid at the time applies.
13.Jurisdiction and Applicable Law
Swiss law applies exclusively.
The place of jurisdiction is Biel/Bienne, Switzerland.
Language clause : These Terms and Conditions are originally drafted in German. The English and French versions are provided for convenience only. In the event of any discrepancies or inconsistencies, the German version shall prevail. NA Pilates assumes no liability for translation errors.
Version: April 2026